1300 and 1800 Numbers Explained
Both 1300 and 1800 numbers are inbound business numbers widely used in Australia. These numbers are virtual, meaning they are not connected to a specific location or device. When a customer calls, the call is routed to a fixed line, VoIP service, or mobile of your choice. This is how national brands and growing local businesses ensure every client call is answered.
The main distinction between 1300 and 1800 numbers is the cost to the caller. A 1300 number is classified as a ‘local call’ from landlines anywhere in Australia. However, 1800 numbers are more commonly known as ‘tollfree’ numbers for the caller. Both numbers improve the professional look of your business and provide flexibility, but understanding how callers are charged helps you choose the best fit.
What Does It Cost to Call?
Calling a 1300 number:
- From a landline, the caller typically pays a local call rate. This is the same no matter where they are in Australia.
- From a mobile, the cost can vary depending on their provider and mobile plan. Some mobile plans include 1300 numbers in their call allowances, while others may charge extra
Calling a 1800 number:
- From a landline, calls are free for the caller.
- From a mobile, most Australian mobile providers now include 1800 numbers as free calls, but it is always wise to check your plan to avoid surprises.
If your customers call regularly from mobiles and you want to ensure they never incur a charge, a 1800 number is usually the better option.
How Do You Call a 1800 Number From a Mobile?
Is There a Charge for 1300 Numbers?
For the caller, there’s usually a small charge if calling from a landline—a standard local call rate. Mobile rates may be higher, depending on the provider and their mobile phone plan. As the business owner, you’ll pay a monthly fee for the number itself. There may also be charges per call or per minute, based on your chosen call plan and the destination number.
Businesses use 1300 numbers to present a national presence, create a professional appearance, and allow customers to call from anywhere in Australia for the cost of a local call. This is why many companies that want national reach but wish to keep call costs reasonable choose a 1300 over a 1800 number.
Why Do Businesses Use 1300 and 1800 Numbers?
Presenting an accessible, professional image to customers is critical. By using a 1300 or 1800 number, you:
- Build trust with potential clients who prefer calling a recognisable Australian business number
- Route calls efficiently to the right department or location
- Keep your personal or private lines separate from business communications
- Provide a central point of contact regardless of business size or location Businesses also use these numbers to better manage their incoming calls, collect valuable call analytics, and streamline communications as they grow
Why Do Businesses Use 1300 and 1800 Numbers?
Securing a 1300 number for your company is straightforward with the right communications partner. Start by choosing a reputable local provider that offers flexible plans, setup support, and ongoing account management. Many businesses in the region trust DSP Communications for tailored solutions that fit unique business sizes and calling needs.
Consider how you want calls routed (to a single office, multiple branches, or mobile staff) and ask about plans that balance cost, call quality, and customer support. Choosing a provider with experience in voip phone system cranbourne and broader business communications will help you future-proof your operations as your business continues to grow.
Real-World Example
A local service provider in Cranbourne wanted to expand beyond their neighbourhood and attract clients from other states. They chose a 1300 number to give their business a national appeal, while managing costs and call flow with easy routing features. As their business grew, so did their customer base’s trust in their brand.
In another example, a business in Carrum Downs opted for a 1800 number in carrum downs to ensure every call from anywhere in Australia was free for the customer. This was especially important for a helpline where removing barriers to contact was vital.
In Summary
Choosing between a 1300 and a 1800 number comes down to understanding your business goals and your customers’ calling habits. Both options enhance your brand, simplify communications, and increase customer trust. By partnering with a trusted cranbourne business communications provider, you will ensure your business gets expert advice, seamless setup, and ongoing support.
Want to look more professional and connect better with your customers? Reach out today and let DSP Communications help you select, set up, and manage the right business phone number for you. Save time, improve your image, and make every call count.
